Newsletter

Shipping & Returns

  • What our policy is for returning products.
  • How to tell us exactly what you want to return.
  • How to make the arrangements to get it back to us.
  • What will happen once we get it back.
  • There are many reasons why you might want to return your goods back to us. Maybe they're faulty or you've simply changed your mind and no longer require the goods.
  • Here at desicateringequipment.co.uk, we have a fully automated online returns system which automatically issues a returns number and then process it - all through your account on our website.
  • Before you start the returns process, please read our RETURNS POLICY to check the circumstances under which we'll authorise your return. Click here to read our Returns Policy. Once you're happy that you'll be allowed to return the product.
  • Select a Returns Reason: You'll then be shown a 'return reason' list. This allows you to select the reason why you're returning a product. There are a variety of reasons to choose from including - 'goods faulty on arrival'; 'goods not as ordered'; 'I've changed my mind' and so on. As you select your reason for return, our system is sophisticated enough to carry out a check to qualify that the reason you're selecting is a valid one. This is based on the date the order was shipped to you and the type of customer you're registered as - i.e. a private or business type customer, as some sections of our returns policy may differ.
  • Providing product fault information: If your product is faulty, you'll be asked to supply more information such as the type of product fault. This ensures that we get the right information so your return is processed quickly. You'll be asked to accept our "terms and conditions".
  • Returning your goods: In order to process the goods, we do require the item to be returned complete, including all accessories and any user passwords that, if left in place, would prevent us from fully testing the item. If the item is a bundle made up of multiple different components, all individual components must be returned.
  • Arranging a Collection: If you're arranging a collection, you can arrange for your goods to be collected by entering your collection address and the number of boxes that are being returned. If you need to add an alternative collection address (your works address perhaps) then this is possible, though we regret this facility is not available when returning your first few orders for security reasons. Note that depending on the reason for return, in some instances you will be responsible for paying the courier costs.
  • Collection confirmation: At the final stage of the process, before submitting your collection request, you'll see a "summary page" to check the information you have entered. Note that if you are paying for the collection/courier charges, all of the relevant payment details including the exact charge and your selected payment method will also be displayed.